If you run a small or family-owned business, you will be overwhelmed by the number of tasks you will face every day. Time becomes your most precious commodity, and you cannot waste it with inefficient and unprofessional people – either on your staff or subcontractors.
Here are my three rules for choosing the best carpet cleaner for your premises – I always share them with people who are about to make their first booking ever or feel they are not getting the best service for their money.
Look for experience. It counts for more than almost anything else in the industry. Do not sign up for rookie carpet cleaners – they are likely to waste your time or not do a particularly good job.
Always ask for a preliminary quote before you do the paperwork. It is the sign of true professionals, and it is just good business. I am afraid some of my colleagues tend to overprice their services and take advantage of people who haven’t checked the market first.
Ask for a preliminary consultation. Look for as detailed an explanation of the cleaning methods and the approach a cleaner is about to take for a specific problem. If the technician you have chosen can only blurt out a few general terms, I would pass if I were you.
The easiest choice would be to pick a well-established company or one that a person you trust has already booked. Thus you can evade the most common problems that first-time customers face when booking carpet cleaning procedures.